Terms and Conditions
Welcome to Naturify. These Terms and Conditions govern the use of Naturify’s website and services, including the purchase of our makeup and skincare products. By accessing this website and/or purchasing our products, you agree to be bound by these terms in full. If you do not agree with these terms, please refrain from using the website or making a purchase.
Please read these Terms carefully
By accessing or using this website, mobile site, or any other platform or application controlled by Naturify (referred to as “we”, “us”, or “our”), you confirm your acceptance of these Terms and Conditions. We may periodically update these terms, so we encourage you to review them regularly. Continued use of the site after changes are made constitutes your acceptance of the updated terms. These Terms contain provisions that limit our liability.
1. Introduction
Naturify operates the website https://naturify.in/ unless otherwise specified.
2. Definitions
- “Agreement” refers to these Terms and Conditions, any order form, and payment instructions provided to you.
- “Privacy Policy” refers to the policy displayed on our website, outlining how we collect, use, and store your personal data.
- “You”, “Your” refers to the individual accessing this website or ordering goods/services from Naturify.
- “We”, “Us”, “Our”, and “Naturify” refer to the company operating the website.
- “Goods” refers to the products available for sale on our website.
- “Services” refers to any services provided by Naturify that you may request through the website.
- “Participating Supplier” refers to third-party companies that cooperate with us to supply and/or deliver goods or services.
- “Skincare and Makeup Range” refers to perishable goods and delivery services, both of which are provided by our partners, who take full responsibility for these products.
- “Website” refers to https://naturify.in/ and its associated mobile applications where our goods and services are offered.
3. Ordering
- Contract Formation: When you place an order on our website, you are entering into a contract with Naturify. You must ensure that the details you provide are accurate and complete. By providing payment details, you confirm that the card belongs to you and that you have sufficient funds to complete the purchase.
- Use Only: Goods purchased are intended solely for your personal use, and you confirm that they are not for resale. You are acting as the principal purchaser and not as an agent for someone else.
- Product Suitability: Certain products may be suitable only for specific age groups. It is your responsibility to verify that the products you order are appropriate for the intended recipient.
- Account Security: If you create an account on our website, you must ensure the security of your username, email, and password. Do not share your login details with others.
- Security of Transactions: We take reasonable precautions to secure your order details and payment information. However, we are not liable for any loss you may suffer if a third party gains unauthorized access to your data due to factors outside of our control.
- Order Confirmation: Once you place an order, we will send you an email and/or SMS confirming receipt of your order. However, this is an acknowledgment and not an acceptance of your order.
- Order Acceptance: Your order is an offer to purchase, and we reserve the right to accept, decline, or cancel the order at any time after it is placed. We may require additional information or verification before accepting the order.
- Duplicate Orders: If you accidentally place duplicate orders, please contact us. We will provide a full refund for the duplicate order, provided the order has not been prepared or shipped.
- Tracking and Delivery: After dispatch, we will provide a tracking number to help you monitor your order’s status.
- Order Amendments: If we cannot fulfill your order as placed, we will contact you to request changes or to amend your order.
- Unavailable Products: If a product is out of stock or if there are delivery capacity issues, we will inform you via email, SMS, or phone call.
4. Prices and Payment
- Accuracy of Payment Information: You are responsible for providing accurate payment details when placing an order. You must ensure that the credit or debit card details you provide are correct and belong to you.
- Pricing Information: All prices listed on the website are correct at the time of publication but may be subject to change. The final price may differ at the time of order confirmation based on the latest price and availability.
- Delivery Charges: Delivery prices are accurate at the time of publication, but we reserve the right to change them at any time.
- Total Price: The total price for your order, including delivery and any other applicable charges, will be displayed at checkout. Full payment is required before dispatch.
- Payment Methods: We accept payments via online methods such as credit/debit cards or net banking. We do not store your card details; payments are processed through secure third-party gateways. Please refer to the payment gateway’s website for their privacy policies.
- Cash on Delivery (C.O.D.): If you select C.O.D., payment will be collected from the shipping address, not the billing address. Please consider paying online if you are sending a gift.
- GST Bills: GST invoices will be provided upon request.
5. Delivery
- Delivery Times: Delivery times are estimated and may vary. Goods will be delivered to the address you provide at checkout.
- Third-Party Delivery: If a third-party supplier is responsible for delivery, they are solely responsible for ensuring timely delivery.
- Late Delivery: While we strive to deliver on time, we are not liable for delays caused by third-party suppliers or other factors outside our control.
- Delivery Liability: If your delivery is late, we will not refund the delivery fee or be liable for any losses or damages.
- Risk of Goods: All risk for the goods passes to you upon delivery.
- Failed Delivery: If you are unavailable to receive your delivery or provide incorrect details, the delivery will be considered complete, and no redelivery or refund will be offered.
- Non-Deliverable Locations: We may not be able to deliver to certain locations. If so, we will notify you and offer to cancel the order or arrange an alternative address.
- Single Delivery Attempt: We will attempt delivery only once. If delivery fails due to incorrect details or refusal by the recipient, the order will be considered complete.
- Damaged or Incorrect Items: If your order is damaged or incorrect, we will attempt to redeliver it on the same day or the next day. However, we do not offer refunds in such cases.
- National Holidays: Deliveries are not made on national holidays. Orders scheduled for these days will be delivered on the next business day.
- Force Majeure: Delivery may be delayed due to weather, natural disasters, or other unforeseen events. We may reschedule deliveries in such cases.
- No Delivery Date Changes: We cannot accommodate requests to change the delivery date once an order is placed.
